the IT factor
Friday, June 23rd, 2006I’ve been working with a few individuals (whom I’ll keep nameless at this time) who are posturing that they know something which I’m quite certain they don’t.
Do you know what I’m talking about?
Everything they say and do has brushed up against the truth at one point in time… but, like an exercise where you take directions on how to get there from here and then mix up the order… the whole package is just wrong.
What is IT? How can you tell when someone has IT versus when someone claims to have IT?
What makes certain people think that they know what they are talking about when they don’t? What drives certain people to misrepresent what they know? At what point is it fair to confront them? Does the context of the situation drive this?
As a customer, I’ve been finding that more and more organizations that I work with use the evil power of “we’re experts and you’re not” to wrangle control out of my hands and into theirs. I’m getting better at sniffing out this behavior earlier and earlier, but it begs the question: why would anyone do it unless it was profitable to do so?
There is so much damn information floating around these days. No wonder we are overwhelmed and overloaded and ask our friends instead of trying to go out an process/consume the required information in order to determine the real deal from the claims.
Recent tangible examples:
My bank allows a large amount of my money to be transferred out of my account without my permission and then postures that I need jump through their hurdles in order to get it back
My cellular phone company modifies my account because of a text advertisement that results in nearly a thousand dollars in extra charges and then claims that I should have better monitored my account
My business provider is upset because I’ve elected not to move forward with one of their service offerings and then claims that I should have told them that I did not want their services versus my belief that they should have asked if it did want their services.
What is that?
